FXCM Group, LLC, a major international supplier of online foreign exchange (FX) trading, CFD trading, cryptocurrencies and associated services, announced today that it has won three Ultimate Fintech Awards 2021 categories. Best Customer Service, Best Trading Platform, and Broker of the Year were all awarded to the business.
Ultimate Fintech, which selects key market participants that are pioneering new achievements, innovations, and progressive contributions in the fintech business every year, nominated FXCM for the awards for the first time. Users who have subscribed and signed in were then given the opportunity to vote on the final list. In the categories of Best Customer Service, Best Trading Platform, and Broker of the Year, FXCM earned the most votes.
FXCM's recently launched "Client First, Trader Driven" initiative, designed to enhance the company's product offering and customer service, is a testament to FXCM's commitment to serving clients and providing them with the most in-demand trading opportunities.
The business has added 79 products to the retail trading market in the last year, including SSCFDs, stock and crypto baskets. So far in 2021, FXCM has proven its dedication to client service by reporting a five-second average live-chat pick-up time, a 45-second average phone response time, and a one-day average email response time.
“Over the last year, we've really concentrated our efforts on engaging with our clients and offering a best-in-class trading experience from the time they start their trading journey,” said Brendan Callan, CEO of FXCM. “We are proud to have won three categories at the Ultimate Fintech Awards 2021, and we look forward to continuing to work closely with our clients to give them the quality they deserve.”
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